Shipping Policy

At MapleNest.store, we aim to provide reliable and convenient shipping for customers in Canada and internationally.

Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays will normally begin processing on the next business day.

During holidays, promotional periods, or periods of high order volume, processing may take additional time.

Shipping Methods

We may use reputable postal and courier services depending on the destination, product, package size, and availability.

Available shipping options and applicable shipping charges will be displayed at checkout before you complete your purchase.

Canada Delivery

Orders shipped within Canada are generally delivered within 3–7 business days after dispatch.

Delivery times are estimates and are not guaranteed delivery dates.

International Delivery

Eligible products may be shipped to selected international destinations.

International orders are generally delivered within 7–15 business days after dispatch.

Actual delivery times may vary depending on the destination, customs processing, local carriers, weather, holidays, and other circumstances outside our control.

Shipping Costs

Shipping costs are calculated based on the destination, order size, package weight, shipping method, and other applicable factors.

The applicable shipping cost will be displayed at checkout before payment is completed.

Any free-shipping promotion will be subject to the terms displayed with that promotion.

Tracking Information

When tracking is available, tracking information will be sent to the email address provided with your order after the order has been shipped.

Please allow up to 48 hours for tracking information to become active after dispatch.

Customs, Duties and Taxes

For international orders, customers may be responsible for customs duties, import taxes, brokerage fees, customs clearance charges, or other fees imposed by the destination country.

These charges are determined by the destination country's authorities or shipping providers and are not controlled by MapleNest.store.

Delivery Delays

Delivery may occasionally be delayed due to weather, public holidays, courier delays, customs processing, incorrect addresses, high shipping volumes, regional service interruptions, or other circumstances beyond our reasonable control.

If your order has not arrived within a reasonable period after the estimated delivery timeframe, please contact us at  info.maplenest@gmail.com.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply if you request that the order be shipped again.

Lost or Damaged Packages

If your package arrives damaged, please contact us as soon as possible and provide photographs of the package and product.

If tracking shows that your package was delivered but you cannot locate it, please contact us so we can assist you in investigating the delivery with the shipping provider.

Contact Us

MapleNest.store
Email: info.maplenest@gmail.com
Phone: +14379969484
Business Address: 58 A Royce A Avenue, Brampton,ON