Return and Refund Policy

At MapleNest.store, we want you to shop with confidence. If you are not completely satisfied with an eligible purchase, you may request a return within the timeframe and conditions outlined below.

This policy does not limit or remove any consumer rights that cannot legally be excluded under applicable Canadian law.

1. Return Period

Eligible products may be returned within 30 calendar days from the date of delivery.

You must contact MapleNest.store within the 30-day return period to request a return.

The return period begins on the date the tracking information or delivery record confirms that the order was delivered.

2. Return Eligibility

To be eligible for a return, the product must generally:

• Be returned within 30 calendar days of delivery
• Be in its original condition
• Be unused or only reasonably inspected
• Include original packaging where applicable
• Include all accessories, manuals, tags, and other items included with the order
• Not have been damaged through misuse, negligence, accidents, or unauthorized modifications
• Be accompanied by the original order number or proof of purchase

Some products may have additional return requirements or restrictions.

3. How to Request a Return

To request a return, contact us at:

info.maplenest@gmail.com

Please include:

• Your full name
• Order number
• Product name
• Reason for the return
• Photos or videos where applicable
• Any other information reasonably required to process your request

Please do not send the product back before receiving return instructions from MapleNest.store.

4. Return Approval

After receiving your return request, we will review the information provided and let you know whether the return is eligible.

If approved, we will provide instructions for returning the product.

Returned products may be inspected after they are received.

5. Refunds

Once an approved return has been received and inspected, an eligible refund will generally be processed within 5–7 business days.

Refunds will normally be issued to the original payment method used for the purchase.

After MapleNest.store processes the refund, the time required for the funds to appear in your account may depend on your bank, credit-card company, payment provider, or financial institution.

6. Damaged, Defective, or Incorrect Products

If your product arrives:

• Damaged
• Defective
• Missing important parts
• Different from the product you ordered

please contact us within 7 calendar days of delivery.

Please provide clear photographs or videos showing the product and the issue.

After reviewing the issue, MapleNest.store may provide an appropriate remedy, which may include:

• Replacement
• Repair
• Refund
• Another appropriate resolution

Nothing in this policy limits any mandatory consumer rights or remedies available under applicable Canadian law.

7. Wrong Product

If you receive a product different from the one you ordered, please contact us within 7 calendar days of delivery.

If the error is confirmed, MapleNest.store will provide instructions for returning the incorrect product and will work with you to provide the correct product or an applicable refund.

8. Exchanges

Exchanges may be available for eligible products, subject to product availability.

If the requested replacement product is unavailable, MapleNest.store may provide an applicable refund instead.

9. Return Shipping Costs

For a change-of-mind return, the customer is generally responsible for the return shipping cost.

For a product that is confirmed to be:

• Defective
• Damaged upon arrival
• Incorrectly shipped
• Materially different from what was ordered

MapleNest.store will cover reasonable return shipping costs where applicable.

10. Non-Returnable Items

Where permitted by applicable law, certain products may not be eligible for return, including:

• Personalized or customized products
• Perishable products
• Hygiene-sensitive products that have been opened or used
• Products clearly identified as final sale
• Digital products where applicable
• Products damaged through misuse, negligence, or improper handling

Any product-specific return restrictions will be communicated where applicable.

11. Products Purchased on Sale or Promotion

Sale and promotional products may be eligible for return unless the product is specifically identified as final sale or otherwise excluded from returns.

Any applicable restrictions will be clearly stated at the time of purchase.

12. Return Condition

Customers are responsible for packaging returned products appropriately to help prevent damage during return shipping.

We recommend using a shipping service that provides tracking and keeping proof of shipment until the return has been received and processed.

13. Refunds for Cancelled Orders or Legal Cancellation Rights

Where applicable law gives a customer a right to cancel an online purchase or obtain a refund because of circumstances such as non-delivery, misrepresentation, or another legally recognized reason, MapleNest.store will honour the applicable legal requirements.

For example, Ontario consumer-protection law provides specific rights in certain circumstances involving Internet agreements and delivery. Nothing in this policy is intended to restrict those rights. Ontario Ontario

14. Delivery Delays

Our standard estimated delivery timeframe is 3–7 business days after dispatch within Canada and 7–15 business days after dispatch for eligible international orders.

If an order is not delivered within the timeframe promised in the applicable purchase agreement, you may have cancellation or refund rights under applicable law. Ontario Ontario

15. Contact Us

For return or refund requests, please contact:

MapleNest.store
Email: info.maplenest@gmail.com
Phone: +1 437-996-9484
Business Address: 58 A Royce Avenue, Brampton, ON, Canada

We will do our best to review and resolve eligible return and refund requests fairly and promptly.